Refund policy
Last updated: Jan. 15, 2026
At Billiards Outlet, we want you to feel confident in your purchase. Our returns and exchanges policy is designed to be fair, transparent, and respectful of both our customers and our brand partners.
Eligibility for Returns
Returns are accepted on eligible items within 30 days of delivery, provided that:
-
The item is unused and in its original condition
-
Original packaging is intact
-
Proof of purchase is provided
Some items may be non-returnable due to hygiene, customization, or manufacturer restrictions. These exclusions will be clearly noted on the product page when applicable.
Exchanges
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will work with you to arrange an exchange or replacement when appropriate.
Return Process
To initiate a return or exchange:
-
Contact us at info@billiards-outlet.com with your order number and reason for return
-
Our team will provide return instructions
-
Once the return is received and inspected, we will process your refund or exchange
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping costs are non-refundable unless the return is due to an error or defect.
Affiliate & Partner Products
Some products featured on Billiards Outlet may be fulfilled by third-party partners. In these cases, return eligibility and procedures may vary slightly. We will always communicate the correct process clearly and assist you throughout.
Questions or Concerns
For any questions regarding returns or exchanges, please contact us at: